TRUST - Pacific Clinics

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Pacific Clinics employees, clients and families we serve have been impacted by the Southern California fires. For ways to give, click here: Donate to Pacific Clinics Assistance Fund

The TRUST team responds to calls for service with the goal of not involving law enforcement. Team members meet with individuals to evaluate their medical and behavioral health needs on-site. If a higher level of care is needed, we linked them with the county’s emergency medical services and psychiatric emergency response teams to offer immediate, appropriate care.

Call TRUST

If you are dealing with an urgent mental health or substance use situation, use our call center. Our field response teams are available 24/7.
Dial 408-596-7290

TRUST can Help you With

Mental health or behavioral challenges
Suicidal ideation
Non-domestic violence family issues or disputes
Public assistance including lack of basic needs like food, shelter, water or clothing
Death notification
Homelessness, in conjunction and collaboration with local task forces

What Happens When you Contact TRUST

Dial 408-596-7290

All TRUST staff are trained in trauma-informed care, de-escalation, and crisis resolution.
The TRUST call center can send a field response team to your location (such as your home, workplace, or a public space) in North County, San José, and Gilroy.
This team works to de-escalate the situation, so you can get the help you need.
We connect you with appropriate mental health care, including emergency medical services and psychiatric care, if needed.

De-Escalation and Dispatch of Team (Who the Team is – Clinician, Peer Partner, First Aid)

Trauma-informed field response teams
A focus on prevention
Involvement of families and loved ones, based on a client’s wishes
Community Collaborators to gather and act on feedback from the community
Staff from our community who are linguistically and culturally informed
TRUST also taps into family members, caregivers, and friends who have firsthand experience with mental health and substance use concerns.

These partners join the community response team, participate in training sessions, and act as a community resource.

Cost

There is no fee for contacting the TRUST team or accessing TRUST. The team will respond to calls whether a person has insurance or not. However, sometimes there may be a cost incurred if an individual needs a higher level of services, such as emergency medical transport.

For More Information

Download TRUST Brochure